Peter Clay

OVERVIEW:
A self-motivated, quick study, diverse professional with a wide range of experience. Able to work on own initiative and as part of a team with proven excellence in customer service/support, communication and people skills, as well as leadership skills in managing, developing and motivating teams to achieve their objectives.

EXPERIENCE:

2/2007 – Present: Angelpoints, Inc.: Client Services Associate
• Respond to all Customer support issues
• Provide solutions to customers for product related issues
• Troubleshoot and determine technical issues and log them with QA
• QA all monthly releases of our product
• Create custom content for customer web sites
• Track all issues, generate reports and provide support for account managers
• Conduct monthly web based trainings for new client site managers

12/2005 – 9/2006: Mindjet Corporation, San Francisco, CA: Inside Sales Representative
• Handle inbound sales calls
• Make outbound calls to qualified leads
• Conduct web based presentations of software to clients
• Customer support
• Work with territory manager to identify opportunities
• Develop sales plans/strategies to broaden usage in territory

12/2004 – 12/2005: Marin Honda, Corte Madera, CA: Automotive Sales Consultant, Special Finance Director
• Give product demonstrations with a complete presentation of features and benefits to potential customers
• Conduct sales negotiation and close customers
• Follow up with customers that purchased a new car, obtain referrals
• Follow up with prospects that did not purchase on their first visit, gather more information and secure a repeat visit
• Generate and follow up with leads through mailers and web site
• Find financing for people with troubled credit
• Find and purchase cars that will fit within clients budget restraints
• Explain/Sell them on the program to help them re-establish their credit

6/2000 – 2/2004: Discreet division of Autodesk, Inc., San Francisco, CA: Software Quality Assurance/Engineer
• Worked on QE team for releases of 3dStudio Max 4 thru 6.1, Autodesk Viz 4, Plasma and Gmax
• Created and maintained extensive and detailed test outlines in Excel for assigned features
• Worked with several Beta sites and customers to resolve issues
• Monitored user web boards for issues and to assist users with problems
• Collaborated with developers on new features and feature enhancements to give feedback on workflow and UI functionality
• Put in what ever time was needed to achieve project goals and meet release deadlines

3/96 – 6/2000: digital phenomena, inc., San Rafael, CA: Line Producer, 3D animator and Modeler
Management:
• Managed CG artists on a project basis – assigning tasks, reviewing work, giving direction
• Scheduled and tracked projects, identified and drove resolution of issues related to the completion of projects to spec, on time and on budget
• Audited project deliverables to ensure projects stayed within established constraints
Beta Site Software testing:
• Discreet: 3D Studio Max, all releases through 3.1
• Unreal Pictures/discreet: Character Studio all releases through 2.0
• Digimation plug-ins: Bones (and Bones Pro), Particle Studio
• Adobe: AfterEffects all releases for NT
CG Work:
• 3D Modeling and animation
• Creation and application of sophisticated textures
• Special effects – explosions, fires, particle systems, cartoon rendering
• Complex compositing of 2D and 3D animation and effects into “live” plates

2003 – Current: Launch Director, Community/Educational Director, AeroPac.org (An international amateur rocketry organization), California/Nevada
• Member of the Board of Directors
• Find and secure opportunities to help in the promotion and education of amateur rocketry
• Work out all logistics for 3 events a year that will have up to 400 attendees in the middle of a dry lakebed where there are no facilities
• Solicit regular donations to club raffles and sponsorships of club events
• Draw out site lay outs to place vendors and campers in an organized manner
• Secure volunteers to help run events
• Secure sanitation facilities to be delivered to site
• Hold daily meetings for all fliers and campers
• Monitor activities at events to ensure safety for all attendees
• Worked closely with legal council to achieve 501c3 nonprofit status for Aeropac

Software Knowledge:
Proficient with: Windows 2000, XP, XP Pro • Excel • Access • Word • FrontPage • Outlook • Internet Explorer • Autodesk’s 3D Studio MAX • Adobe PhotoShop • Salesforce.com

Hardware knowledge:
Vast knowledge of PC's and networks (Ability to custom build computers and network systems).